ITIL

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ITIL Certification and Training Overview and Awareness

Overview

IT Infrastructure Library (ITIL®) advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

ITIL is mapped in ISO 20000 Part 11. This recognizes the way that ITIL can be used in order to meet the requirements set out for ISO 20000 certification and the interdependent nature with ITIL. It’s the first such mapping that ISO (the International Organization for Standardization) has allowed to be part of their standards.

ITIL’s IT Service Management Best Practice is supported by a certification scheme that enables practitioners to demonstrate their abilities in adopting and adapting the framework to address their specific needs.

The credits earned through this system can then be used towards the ITIL Expert level of certification, for which candidates must have earned a required number of credits (22) from a selection of certifications, including ITIL Foundation Certificate in IT Service Management (2 credits), which cover the full spectrum of ITIL best practice. The 17 credits required before Mapping across the Lifecycle (MALC) to advance to ITIL Expert.

TRAINING LOCATION OPTIONS
Quintica training center
YES
On premise training
YES


Course OutlineGet a quoteScheduleCustomer Experience
Course Structure
ITIL Courses

1- ITIL FOUNDATION & OVERVIEW

Overview

  • ITIL Overview
  • ITIL Awareness

Foundation

  • ITIL Foundation Course

2- ITIL INTERMEDIATE COURSES

Lifecycle

  • ITIL Service Strategy
  • ITIL Service Design
  • ITIL Service Transition
  • ITIL Service Operation
  • ITIL Continual Service Improvement

Capability

  • ITIL OSA (Operational Support & Analysis)
  • ITIL RCV (Release Control & Validation)
  • ITIL SOA (Service Offerings & Agreements)
  • ITIL PPO (Planning, Protection & Optimization)

3- ITIL EXPERT COURSE

Mandatory for ITIL Expert

  • ITIL MALC (Managing Across the Lifecycle)

 

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People

Ensure Senior Management buy-in and commitment. Without this you will fail.

Employ the right people with the right attitude, experience and qualifications. Practical experience is priceless, too many organizations have only theorists


Processes

Build these first and then select the Service Management Tool

Train the People on the Processes and get their buy-in to see 'what's in it for them'


Technologies

Only as good as the Management Information you want to get out of it

Define Key Performance Indicators (KPIs) and Metrics first, both for Senior Management and Operational purposes

Some of our Products: ServiceNow


 

 

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