Managed Services Offering

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Managed Services Offering

Quintica has been a ICT Governance practitioner for over 10 years and we have successfully deployed transformation projects for organisations across the globe. Experienced service management professionals

  • A Global ICT specialist company, offering integrated services and technology solutions
  • Design & Implement operational management solutions focusing on Service Management
  • Technology underpinned by Consulting & Education around Service Management
  • Outsourced Services including Service Management Centres (SMC’s)

 

Managed Services Offering Structure

 

 

 

Wave 1 Products

Skills Placement

  • Provide specialised resources.
  • Recruitment practices
  • Payroll, leave, HR management.
  • Staff selection

Application Managed Services

  • BMC, Servicenow
  • Support the operations and administration
  • Major enhancements
  • Proactive maintenance
  • Applying software updates, patches, and configuration changes
  • Responsibility for software security.
  • System performance tuning.

DeskYes

  • Multi-channel ticketing system DeskYES
  • MSP platform to deliver standard processes.
  • Customer onboarding and support.

Managed Security

  • Manage Enterprise Security
  • Periodical Security checks
  • Security events monitoring and notification
  • Vulnerability Assessment & Penetration Testing
  • Managed Data Loss Prevention
  • Cloud Access Security
  • Advanced Threat Protection

Mimecast Managed Services

  • Mimecast operational process
  • Optimisation
  • Fine tuning
  • Administration
  • Policies configurations
  • Business rules configurations
  • Patch and upgrades

Testing Managed Services

  • Testing and Quality Assurance as a Service
  • Core client team with deep technological know-how and sector-specific expertise
  • Test Centers of Excellence established to cover specialist testing skills

Wave 1 Products

 

 

Application Managed Services

Managing and supporting ServiceNow requires a commitment of time, effort and resource. Quintica managed services for ServiceNow enable customers to increase the value gained from an investment in ServiceNow whilst retaining full management control of Service Delivery and overall strategy.

By outsourcing management of ServiceNow to Quintica you will have complete confidence that it is being operated and maintained by a dedicated team of qualified and experienced ServiceNow professionals.

 

 

 

 

Application Managed Services Offering

 

Onsite Administration

  • Experienced onsite ServiceNow professionals with minimum of 5 years of real-world, hands-on product usage, in the design and delivering of ServiceNow solutions.
  • Dedicated resources to manage incidents, requirement and enhancements for Servicenow solutions.
  • Time and Materials approach

Remote Managed Service

  • 24×7 Remote Support for assistance around incidents and requests on Servicenow platform.
  • Dashboards monitor day-to-day activities for alerts
  • Agreed SLAs and regular Service Reviews ensure performance levels are met
  • Trend Analysis highlights areas for improvement

Tailored Administration Services

  • Tailored service according to your requirements, resource and budget
  • Support hours to fit business requirements.
  • Enhancements and developments on demand

 

Wave 2 Products

 

Software Asset Management

  • License optimization
  • Annual SAM maturity assessment
  • Effective license position (ELP) for major IT vendors : Microsoft, SAP, Oracle
  • Risk & saving opportunity analysis
  • Recommendations on future state and associated benefits
  • Business case and estimated ROI for making recommended improvements

Managed Service Desk

  • IT First Level Support
  • Desktop Management
  • Field Services
  • Onsite Support
  • Automated software delivery
  • Asset Management
  • Support and warranty
  • Lease control
  • Spare Management
  • Hardware Replacement

Remote Monitoring

  • 24X7 Proactive Monitoring
  • Trends Analysis and Reporting
  • Service level monitoring
  • Capacity Planning

Datacentre Management

  • 24x7x365 monitoring and management by Quintica Operations Centre
  • Datacentre Facility Management
  • Virtualization and Server Management
  • Storage Management
  • Database Management
  • Backup and Recovery Management