Professional Training is a product and service provided by QUINTICA Ltd
1. By becoming a client of QUINTICA Group Ltd you enter into a contract by which you:
1.1. Confirm that you are willing to participate fully in the course.
1.2 Agree to pay the relevant fees.
1.3 Agree not to plagiarise the work of others or in any way try to pass yourself off as competent by means of deception.
1.4 Agree to take full responsibility for your actions and opinions.
1.5 Confirm that you have, or are willing to secure access to, relevant materials where the course necessitates this.
2. We reserve the right to refuse clients for any reason.
3. Face-to-face courses normally run with a suitable minimum of participants. Should a course be cancelled because of shortage of participants you will be offered a place on an alternative course or a full refund of fees paid.
4. All courses must be completed within a specific time period of your start date unless otherwise stated.
5. Extension beyond the stated limits is at the discretion of QUINTICA Group Ltd.
6. Enrolments on the SEND Programme are also subject to regulations . This includes but is not limited to admissions and deferrals.
7. Enrolments on any validated programme are also subject to regulations determined by the validating institution and will include but are not limited to procedures for admissions and deferrals.
8.Making a booking on this web site, we consider you read and agreeing on these Terms and Conditions.
APPLICATION OF THESE TERMS
9. Payment of the requisite fee (as detailed below) is an offer by you to enter into a binding contract with us, which we are free to accept or decline at our absolute discretion.
10. We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.
11. We have the right to revise and amend these Terms from time to time. You will be subject to our Terms (including policies and procedures) in force at the time that you enrol on a course with us, unless any change to those policies or these Terms is required by law or government or regulatory authority in which case the same will apply to courses you have enrolled on or started.
APPLICATION, ENROLMENT AND PAYMENT
12. Booking implies a commitment to pay the published fees, subject to your eligibility for the course booked.
13. Deposits, where payable are non-refundable.
14. If your course requires you to have a particular qualification, you must confirm that you hold that qualification when enrolling.
15. The balance of course fees (i.e. the total fee(s) less any deposit previously paid) is due before the course starts or immediately if the course is due to start after booking.
16. All course bookings are subject to availability. We reserve the right to keep a modular booking on hold until the start date of the relevant module.
17. Courses will be deemed to have started as soon as your Booking is been approved , your course materials have been received (if applicable), or you have attended your first event.
18. Bookings made requesting accreditation of prior learning are accepted as provisional and are subject to checking of the value of credits for transfer. Once accreditation of prior learning has been granted all terms and conditions shall apply. Where an application for accreditation of prior learning is not granted the option to withdraw will be allowed without payment of fees as long as you have not provided false or misleading information; otherwise administrative charges will be made. Our decision on this matter will be final.
19. Clients are liable for any bank charges incurred in payment of fees.
CHANGES AND CANCELLATIONS BY YOU
Cancellation under the Distance Selling Regulations within 7 days of booking
20. If you are a consumer and make a booking via our website or by telephone, you have a legal right to cancel a Contract under the Consumer Protection. Your legal right to cancel a Contract starts from the date when a booking is made – which is when the Contract between us is formed. You have a period of 7 (seven) working days in which you may cancel the booking, starting from the day after the day when the booking is made. Working days means that Saturdays, Sundays or public holidays are not included in this period. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to enrol on a course, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.
21. If your course is due to start within 7 (seven) working days of when a booking is made, your legal right to cancel under the Distance Selling Regulations will not apply.
Cancellations after starting a course
22. Refunds will not be payable after a course has been started.
CHANGES AND CANCELLATIONS BY US
23. If circumstances arise that are beyond our control, it may be necessary from time to time to change/cancel course dates, content, venues and prices from those published. Whilst we will make every effort to transfer your booking to the next available course at your preferred venue, it should be noted that we will not be held liable for any costs/losses incurred as a result of any such changes. If we are no longer able to provide your course.
24. We reserve the right to remove from any course, students that fail to comply with its standard practices and procedures. We reserve the right to refuse enrolments and/or suggest alternative arrangements if we believe that it will not be in our best interests of other participants and/or the individual concerned to be enrolled on one of our courses.
COMPLAINTS
25. If you have a complaint about any products or services provided by QUINTICA Group Ltd please contact us via the website or Email:info@quintica.com. One of our managers will contact you within 10 working days (excepting periods of closure, normally Christmas).
26. The manager will investigate your complaint and aim to provide a satisfactory way forward within a further 10 working days, subject to the limits outlined in these terms and conditions.
RIGHTS AND RESPONSIBILITIES OF QUINTICA GROUP LTD
27. QUINTICA Group Ltd accepts no responsibility for the content of our site, which is provided ‘as is’, and with no warranty express or implied. Reviews and all our other content are offered as our opinion only.
28. We understand that as a client of QUINTICA Group Ltd you expect the website to be on-line and available at all times. However, we can make no guarantees as to the ‘up time’ of the site as this is beyond our control. For example, routing, server, Internet, hardware and software problems completely beyond our control may occur.