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BMC Discovery (ADDM)

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Capabilities

 

Self-Service: Empower employees to help themselves from anywhere, at any time, on any device.

 

Enterprise Service Store: Allow employees to order hardware, software, and services in a single-click manner from an intuitive, consumer-like storefront—all while adhering to enterprise-set security and workflow policies.

 

Smart Office: Transform business environments to support flexible modern working, allowing employees to hot desk and book resources, rooms, and concierge-type services via selfservice using location-specific floor plans and information

 

Enhanced Banner Management: Promote applications, services, and/or announcements with multiple size banners within the intuitive user interface. Custom targeting, based on entitlements, is also supported, along with scheduling so campaigns can easily be rotated.

 

Modular Connectors: Integration connector support for brokered services with industry-leading solutions including Microsoft Office 365, Microsoft Azure, Citrix, Amazon Web Services, JIRA, and more. Check marketplace.bmc.com/ digitalworkplace for the latest connectors (new ones are added frequently).

 

Single/Multi-Service Requests: Two-option request system: Add to Cart or Request Now. Request Now immediately starts system processes.

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Description

BMC Digital Workplace (formerly known as MyIT and MyIT Service Broker) enables businesses to improve workforce agility, employee productivity, and the customer experience by seamlessly connecting and unifying systems through a flexible and consumer-like user interface.

BUSINESS CHALLENGE
Employees expect modern tools that leverage the latest consumer technology and make it easy to find what they need to do their jobs, from anywhere, at any time, on any device. They want simplified ways to solve problems and if IT cannot help them, they will find the resources elsewhere. Companies are stepping up to this challenge by deploying the latest technologies to promote employee collaboration and business innovation. However, aggregating, managing, delivering, and analyzing hardware, software, and services from multiple cloud and on-premises vendors isn’t easy. Each offering may have its own interface, resulting in confusion and frustration.

BMC SOLUTION
BMC Digital Workplace helps organizations shift to a “people-centric” view focused on user empowerment, while keeping necessary process enforcement and governance. Built upon an enterprise-grade infrastructure with a design that puts people first, BMC Digital Workplace solutions create consumer-like experiences and enable management to effectively coordinate technology, processes, and people.

Key Features:

  • Intuitive, one-click user interface – Clear icons provide a familiar way to help employees get what they need
  • Personalized experience – Easy to configure custom settings make it simple to adhere to branding requirements
  • Built-in starter catalog – Services come right out-of-the-box with preconfigured, common service request definitions (SRDs) Broad accessibility – Available for iOS, Android, and as a web app
  • Powerful connectors – Integrate into leading industry services and platforms like Microsoft Office 365, Microsoft Azure, Atlassian JIRA, Amazon Web Services (AWS), and more
  • Modern management – Drag-and-drop workflow customization
  • Multi-environment compatibility – Access on-demand, on-premises, and hybrid
  • Powerful analytics – Dashboards show usage, performance, and cost metrics

Key Benefits:

  • Deliver consumer-like experiences for multiple business units
  • Adapt to both employee and employer requirements with a custom, modular framework
  • Fast track time to productivity with an easy to deploy and compelling experience out of the box
  • Enable “one-click” for everything employees need by aggregating and managing apps, services, and gear in a centralized solution
  • Bundle tools and services based on employees’ roles, locations, and requirements
   

 

Business success now depends on the ability of IT to enable the digital workplace—

a new type of environment designed around the needs and work rhythms of the modern workforce.

The solution is for IT to become a service broker to the business, using mobility, self-service, personalization,

context awareness, and user engagement to transform every aspect of service consumption, including:

  • Onboarding, which connects users and vendors more directly while maintaining fine-grain security            control for IT
  • Management, which becomes more configurable, flexible, and automated for greater efficiency
  • Delivery, which becomes more consumer-like and user-centric
  • Analysis, which enables informed decision-making with complete information on service adoption, cost, and success

 

   

 

 

Modern self-service for the digital marketplace

  • Consumer-like shopping experience – simple interface provides a familiar way to help employees get what they need
  • Single service catalog across your organization – eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog
  • Workflow and automation – decrease level-one ticket costs by deflecting routine help desk calls
  • Powerful connectors – easy to integrate into leading industry services and platforms like Microsoft Office 365, Microsoft Azure, Atlassian JIRA, Amazon Web Services (AWS)
  • Consistent experience across devices – native iOS and Android apps enable usage anytime and anywhere

 

   

Modern self-service usually reduces help desk call volume by 33 percent. Through a virtual agent, employees can easily interact with IT and subject-matter experts via chat.

  • Employees can access rich media content to help improve understanding
  • Employees collaborate on answers to basic questions
  • Employees get in-app notifications when systems are down

 

 

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Additional information

POWERED BY

Developed by BMC, Hosted by Quintica

ON-PREMISE PURCHASE

ON LICENSE

SUPPORTED INTERFACE

Desktop, Mobile

SUPPORTED OS

Windows, Mac OS X, iOS, Android

INTEGRATIONS

Web Services, BMC Remedy API’s, LDAP, Vendor & View Forms, ODBC Type Integrations, NetCool, Tivoli, Qualys, xMatters, SCOM, Solar Winds, Single Sign-On (SSO), SAP, HP Service Desk

TRIAL

YES

LICENCING

YES

PRICING MODEL

QUOTE BASED

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