Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.
Today’s businesses are completely dependent on technology to gain and maintain a competitive advantage. This increased reliance on technology means there’s greater pressure on IT service organizations to keep pace with an unprecedented degree of business change. However, many IT organizations are struggling to meet these new demands because the technology and processes they have in place are inflexible and aligned to business operations of the past. To keep up with the evolving needs of the business, IT service organizations need modern, flexible, and intuitive service and support technology that facilitates the flow of information among people, teams, and departments. The solution must be fast to deploy, easy to maintain, and painless to adapt and integrate.
Built with speed and flexibility in mind, Remedyforce is the ideal service and support solution for the modern IT ecosystem. For organizations looking to simplify their infrastructures and run high-speed IT with a focus on value, Remedyforce is the perfect fit.
- Remedyforce provides comprehensive IT service management and ITIL® functionality to help IT run at the speed of business. Key ITIL processes, including incident, problem, change, service level management, self-service, discovery, and asset management
- Social, mobile, and collaborative capabilities make connecting people and information easy
- Innovative asset lifecycle management capabilities for proactive management to reduce costs and improve data consistency while mitigating risks
- Agentless Discovery and Client Management capabilities to discover, configure, manage, and secure your IT endpoints
- The stability of the world’s leading cloud platform, Salesforce.com, helps you realize value and reduce ongoing maintenance
- Out of the box integrations to today’s core business technologies, including BMC solutions and Salesforce.com offerings, as well as 2,500+ Salesforce.com AppExchange solutions
- Improve business satisfaction by 30% by streamlining processes and expediting request fulfillment
- Reduce audit prep time by 96% with out of the box and automated reporting
- Realize value and support the business quickly with the BMC 60 day value realization commitment