Cloud

DeskYES

$9.00$85.00

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CAPABILITIES

Incident, Change, Request

Create, Prioritise, assign, approve and resolve

 

SLA Management

Track, manage and report on time spent to resolve/close

 

Communication

Live chat and Predefined Notifications messaging

 

Scalability

Low price entry point to PaaS with ITSM – can grow

 

Pre-defined Reporting

Standard predefined reports included

 

Self-Service Portal

Ability for customers to log tickets directly and track progress

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Description

Overview of main benefits of DeskYes:

Modernise IT Service Desk:
By helping IT organizations to define, structure and automate the flow of work – replacing spreadsheets, emails, and fragmented ITSM applications with a platform where things work seamlessly together.
Single system of record, clear visibility for all users, portal where can raise incidents, manage SLAs, formal change process

In the cloud:
Hosted in the cloud, not on on-premise legacy systems. Cheaper to host in the cloud and modern alternative. Safe and secure cloud option.
8 data center pairs in 16 regions and across 5 continents: Asia, Australia, Europe, North America and South America

PaaS:
Sell power of SNC (SaaS) at a low price entry point. Start small and we can help you grow
We offer DeskYES on Quintica’s ServiceNow powered Managed Service Provider (MSP) platform.

To evolve the Customer Experience and to achieve the outcomes from the Business, it needs to be less about the tools and more about an automated and inherently integrated platform. One that truly changes the way people work with faster decision making and more trustworthy information, automation across work processes that are traditionally silo’s and user experiences that make work more enjoyable and productive.

DeskYES simplifies the current business problem facing IT Service Desks.

 

  • Simple, single system of record with clear visibility for all users.
  • Provides a portal for your staff/customers where they can raise and track incidents and requests in real time.
  • Service Level Agreements (SLA) can be effectively managed.
  • Formalised change process
  • Email integrations
  • Establish work queue availability for each agent
  An easy to implement solution for your service desk on a world-class enterprise-based Platform As A Service (PaaS) delivered via the cloud,

that offers you immediate value and also future scalability across your organisation.

Quintica’s DeskYES allows you to start small and dream big, allowing you to grow your investment as you get business value over time.

This is possible because we offer DeskYES on Quintica’s ServiceNow powered Managed Service Provider (MSP) platform.

   DeskYes has the following Value Add’s to your business

 

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Additional information

POWERED BY

QUINTICA

MONTHLY SUBSCRIPTION

Monthly per user per month

SUPPORTED INTERFACE

Desktop

SUPPORTED OS

Windows, Mac

TRIAL

YES

LICENCING

YES

PRICING MODEL

$85 per user, per month Fullfiller, $10 per user, per month Approver, $9 per user, per month Time cards

ITIL FRAMEWORK FULLY SUPPORTED.

Revolutionize your services delivery model It’s not uncommon for the CIO to be in charge of centralizing IT processes and the underlying IT systems that support them. What’s not as common is the CIO taking on the role of managing the processes that support line-of-business services. But that’s shifting in some organizations, as demonstrated at the recent Gartner CIO Leadership Forum in Scottsdale, Ariz., where several attendees had the dual role of CIO and business process optimization guru. That’s a role that Michael Saitow, CIO at Somerville, Mass.-based wine and liquor distributor M.S. Walker Inc., readily embraced five years ago, when he was invited to also manage line-of-business services. As with centralizing IT services, the key to managing business services is standardization, according to Saitow. “Standardization has helped everything: service delivery, our pricing and accuracy,” he said.

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