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WorkWide for QMobility

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WorkWide provides a locally manufactured alternative to mobilising processes for your field engineering teams, while reducing the total cost of technology ownership for your service management organisation.
WorkWide is a field service task management system that enables mobile fields service engineers to resolve tasks, allowing for time travel distance, travel time calculations, progress tracking and work time tracking, with the ability to integrate to various ITSM systems, as well as the ability to work as a stand-alone.

CAPABILITIES

Web Application:

  • Service Engineer Management
  • Task Management
  • Task Report
  • Customer Management
  • SLA Management
  • Asset Management

 

 

 

Mobile Application

  • Accept or reject assigned tasks
  • Complete Tasks
  • Pend Tasks
  • Upload Attachments (photographs)
  • Route to task optimally shown
  • Travel Time Calculations
  • Repair time tracking
  • Customer signature capture on task completion
  • Full view of historical tasks up to 30 days
  • Reset password
  • Offline Use

 

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Description

WorkWide provides a locally manufactured alternative to mobilising processes for your field engineering teams, while reducing the total cost of technology ownership for your service management organisation. WorkWide is a field service task management system that enables mobile fields service engineers to resolve tasks, allowing for time travel distance, travel time calculations, progress tracking and work time tracking, with the ability to integrate to various ITSM systems, as well as the ability to work as a stand-alone. Quintica’s WorkWide will allow your business to:

  • Save costs through productivity
  • Take data files from field service management systems such as ASTEA and load them into WorkWide
  • Assign and track tasks
  • Attach relevant pictures of the necessary product parts
  • Provide one place for users to manage their tasks

Quintica WorkWide provides administrative users through the Web application a full view of their field engineers, the web application allows the administrative users to assign, prioritise tasks and engineers. Quintica WorkWide also provides a mobile application on both Android and IOS to enable field service engineers to receive and complete tasks.

WorkWide is a field service team task management system that enables mobile field service engineers to resolve tasks, and manage assets used, per task, allowing for time travel calculations and tracking, work time tracking and offline use.

With the ability to integrate to various ITSM systems, as well as the ability to work as a stand-alone product. In a single glance, field service engineers have an overview of all task that have been assigned, resolved.

Enterprise grade solution specific for field service task assignment, automation and control to ensure near real-time view of all tasks assigned, accepted, in progress and completed.

Simplified workflows makes it easy for non-technical staff to use. Keep track of all open, assigned and in-progress tasks. Cost effective mobile gateway solution for automation of common tasks to the mobile workforce.

  Assign the right person to the right job. Create a detailed description of the customer’s assets, past problems to be able to engage the customer in the future based on what problems have been fixed in the past.

WorkWide enables an improved customer experience by allowing a service desk to target specific customer problems as they come up.

Tour field service engineers have no longer have to come into the office or rely on clunky paper base task tickets.

Manual processing of tasks and incidents leads to slower repair or job completion times and inaccurate historic reporting. With WorkWide,

intelligent middleware allows for fast and effective integration enabling customer side service management system business logic to be implemented in a fast and effective manner.

This translates into business benefits such as higher first call resolution, increased field service productivity while simplifying and automating your field service operations.

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Additional information

POWERED BY

QUINTICA

MONTHLY SUBSCRIPTION

15 USD per user / Month

TRIAL

YES

LICENCING

YES

SUPPORTED INTERFACE

Mobile, Desktop

SUPPORTED OS

Windows, Mac OS, iOS, Android

INTEGRATIONS

ServiceNow, REST API, SOAP API

PRICING MODEL

15 USD PER MONTH, PER USER (for 0 to 50 Users), 12 USD PER MONTH, PER USER (for 51 users and above)

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USE CASE SCENARIOS 1 (FROM THE SERVICE CONTROLLER OFFICE)
USE CASE SCENARIOS 2 (FROM THE FIELD SERVICE ENGINEER)
 FUNCTIONS
  • Incident management
  • Incident Task allocation and priorities
  • Field Service Resources mngt.
  • Field Service assets and equipment
  • Customer details mngt.
  • Customer addresses
  • Field service resources location and address
  • SLA’s and KPI’s
  • Task checklist (Optional)
  • Geo-location tracking
  • Notification
 INTEGRATION
  •  3rd party ITSM tool integration
  • Project Management tasks integration
  • Fully Mobile (IOS/Android) devices compatible
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