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SINGLE-VIEW

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CAPABILITIES

   

Insights

Real-time live dashboards, data diagnostics and prediction to monitor network faults, network performance, service quality and customer experience.

 

Intellect

Event and topology based root cause analysis, cross domain correlation, service impact analysis and customer impact analysis.

 

Communication

Live chat and Predefined Notifications messaging

 

Impulse

SLA breach alerting, QoS & KPI degradation alerting, and automated actions such as trouble ticketing and remedial commands to NE’s.

 

Integrate

Real-time data collection from any network domain, any technology, pushed into a Vertica database (and Hadoop option), maintaining live and historical data in a single system.

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Description

Zen is a unique operational intelligence application combing network analytics, service assurance and customer experience analytics within a single centralised end-to-end big data analytics platform.

Zen can collect, automate, visualise and predict any data across any technology, any vendor and any domain.
Providing business value by putting real time data into the hands of 100’s of users.

 

 

  • Zen provides a number of mechanisms to self monitor itself
  • Zen can monitor the hardware performance of the nodes that the Zen software is running on – e.g. disk space, memory usage, CPU usage, etc.
  • Zen can monitor key aspects of the software platform components – e.g. interface load performance and availability, database load performance and availability, report server disk space
  • Zen’s Tableau reporting capabilities can be used to report on the above information and automated alarming can be performed on items such as hardware disk space, memory, etc.
 

 

Monitor your key IPTV metrics, channels, elements and customers all in a single view.

Monitor IPTV channels, supporting network infrastructure, IP network and customers performance to truly understanding where problems are.

Trend key metrics for the customer, channel and network elements

 

 

Understand Customer Experience

Understand which customers are having a poor experience.  Drill into the affected IPV channels and the supporting infrastructure delivering those services to identify the key problems.

Zen can correlate data from any source to get a clear view of customer satisfaction, e.g. social media, customer survey (e.g. NPS) and other sources with usage and performance data.

 

 

  • Worst performing RNC based on dynamic KPI selection
  • Full customisation of panels and KPIS
  • Regions with most issues (e.g. disconnected NEs)
  • Full interaction and drilldown  with dashboard, full customisation of filters and measures
  • Map presentation of topological information, drilldown interaction
  • Network wide Transmission key KPIs historical evolution

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Additional information

POWERED BY

SYSMECH, QUINTICA

MONTHLY SUBSCRIPTION

Monthly per user

TRIAL

YES

LICENCING

YES

SUPPORTED INTERFACE

Desktop

SUPPORTED OS

Windows, Mac

PRICING MODEL

PER MONTH, PER USER

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