ServiceNow – IT Business Management

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Project Portfolio Management (PPM) – ServiceNow® Project Portfolio Management connects the dots from the initial idea to project execution with ubiquitous visibility. Centralized demand management optimizes prioritization and planning. When demand becomes projects, resource management tracks planned and unplanned work in one place, providing visibility into resource usage. Agile management, testing, and other collaboration tools improve productivity and enable delivery of high quality services faster.
Demand Management – ServiceNow Demand Management centralizes strategic business and IT requests, streamlining the investment decision process for new products, services, repairs, and enhancements. From a single dashboard you get visibility into project health, cost, and portfolio performance, along with the ability to centralize, collect, and prioritize all demand. You get the ability to assess, manage, and accurately forecast demand for products and services.
Resource Management – ServiceNow Resource Management helps project and resource managers create plans, request staffing for projects, and assign people to specific tasks. It provides a consolidated view of staff availability, allocation, and capacities for all work tracked in any ServiceNow application, including projects, incidents, problems, changes, and even custom applications built on the ServiceNow Platform.
Financial Management – Like CRM and ERP, ServiceNow® Financial Management provides a single system of record to make understanding finance much easier. Financial Management shows usage data—incidents handled, servers used, project hours spent—in context with costs. This way IT can align their investments with business goals, and adjust appropriately. Furthermore, IT and the business can have more meaningful conversations based around a common language of services.
Performance Analytics – ServiceNow® Performance Analytics enables organizations to seamlessly transform to a goal-oriented business culture with an easy-to-use, integrated application designed for reporting and analyzing business performance. Performance Analytics comes with more than 350 predefined KPIs for all major platform processes and includes mobile-enabled scorecards, responsive and interactive graphical dashboards, and powerful analytics that deliver insight into how to improve the quality of business services and processes.
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Proactively Eliminate Service Outages and Manage Hybrid Clouds

Move IT operations from a reactive response team to a proactive business partner with ServiceNow® IT Operations Management. Gain visibility into your end‑to‑end business services by understanding the relationship with the underlying IT resources.

Improve availability by knowing your service health while reducing event noise and quickly pinpointing disruptions. Increase agility by automating IT processes and remediation actions keeping services healthy, and engage in a multi cloud strategy by providing enterprise‑ready self‑service capabilities to cloud users.

ServiceNow Project Portfolio Management provides complete visibility across demand,

resources, and projects—both planned and in flight.

With centralized management across the entire process from ideation to production,

you can deliver higher quality services faster while optimizing resources and aligning

with business strategy.


  Improve Visibility into Projects
Centralized Demand Management for gathering, assessing and promoting accepted ideas.View budget and manpower constraints along side project value, and business goals for project planning that aligns with business strategy. 



With demands filtering in from a multitude of sources and delivered via many channels,

IT executives often cannot access all the information that they need to make informed,

strategic investment decisions.

And even if they can collect all the data that they need, contrasting one demand against others can be

challenging, as well as ensuring that the right stakeholders are involved in the decision making process.






Many organizations have multiple, standalone tools for tracking software development,

testing, and projects.

This results in a disconnect between the enhancements and fixes created by developers,

their originating operations, processes of change, incident and problem management, and the eventual

deployment of software to production.

Agile Development can bring all of these software development lifecycle workflows together in a single

system of record.

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Additional information


ServiceNow, Quintica(Custimisation and Configuration)


Monthly per user


Desktop, Mobile


Windows, Linux, iOS, Android, Windows Phone








Analyst: Starting from $1250 per Analyst, Planner: Starting from $75 per Planner, Worker: Starting from $30 per Worker


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