ServiceNow – Discovery

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Accelerate Time to Value –  Rapidly configure and launch secure, agentless discovery of hardware, software, virtual and cloud resources, and their relationships.


Enable Service Impact Analysis – Seamlessly integrates with ServiceNow Service Mapping to facilitate quicker service restoration from incidents, more effective root cause analysis, proactive problem resolution, lower-risk change execution, and better-informed business decisions.


Extend Discovery throughout IT Infrastructure – Create custom patterns without coding for any discoverable resource; identify custom applications and their dependencies; customize CMDB fields, tables, and relationship descriptions; and federate with other data sources through integrations.

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ServiceNow Discovery provides IT with visibility into IT infrastructure and its changes. Specifically, Discovery uses agentless technology to discover physical and virtual devices such as laptops, desktops, servers (physical and virtual), switches, routers, storage, and applications, as well as the dependent relationships between them–both on premises and in public clouds like Amazon Web Services and Microsoft Azure. It thereby keeps the ServiceNow Configuration Management Database (CMDB) current.

A guided setup enables IT to configure and launch Discovery in minutes by following simple steps. Discovery then identifies the applications that are running on computers and maps dependencies, such as an application on one server that uses a database on another server.


Discovery runs on an on-demand or scheduled basis to help ensure the accuracy of the configuration item (CI) data underpinning

ServiceNow applications across the enterprise. IT can create custom patterns to explore any IP-enabled device and can use simple process classifiers to discover running processes.

ServiceNow also easily integrates with third-party applications and data sources to collect additional configuration information.

When paired with ServiceNow Service Mapping, Discovery provides the infrastructure inventory and relationship information for automated service maps.

With Discovery, IT benefits from quicker service restoration from incidents, more effective root cause analysis, proactive problem resolution,

lower-risk change execution, and ultimately better-informed business decisions.


A guided setup provides a logical, userfriendly starting point to configure and launch Discovery.

IT can follow simple steps to deploy a MID Server, add credentials, and create a schedule, and then complete the process by launching Discovery.


Discovery is tightly integrated with ServiceNow Service Mapping to form a unified collection architecture on the ServiceNow platform for discovering enterprise hybrid infrastructure and services.

ServiceNow Discovery provides a comprehensive inventory of physical and logical assets within the IT infrastructure.

These CIs and relationships are populated into the ServiceNow CMDB.

Service Mapping then uncovers the hybrid infrastructure underlying business services and connects these CIs to form individual service maps.

IT staff can drill down seamlessly from service maps into detailed asset information, which provides a powerful,

integrated environment for resolving service issues and managing service changes.

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Additional information


ServiceNow, Quintica(Custimisation and Configuration)


Monthly per user


Desktop, Mobile


Windows, Linux, iOS, Android, Windows Phone








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