ServiceNow – Facilities Service Management

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Asset Management – ServiceNow®Asset Management automates your IT asset lifecycle. It tracks the financial, contractual and inventory details of hardware and devices –as well as non-IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, issue charge backs, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular assessments, right up until asset retirement.

Planned Maintenance – Planned maintenance replaces costly and reactive work. Integrate with ServiceNow Customer Service Management as well as IT Service Management to connect customer service, IT service, and field service processes to swiftly resolve problems and drive higher customer satisfaction.
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Your business relies on your help to achieve corporate goals for sustainability, business continuity, operational efficiency, productivity, and cost control. But limited ability to see, track, and report on facilities service requests makes it difficult for you to deliver strategic impact. 

Now you can manage, visualize, and optimize the cost of occupancy. Facilities requests are automatically assigned to designated facilities specialists or teams using configurable rules. Integrated reporting provides insights into volume, types of requests, and individual workloads so that facilities teams can optimize resources, improve preventative maintenance cycles, align services with company priorities, and demonstrate impact to the business. 




Facilities managers need a single platform to manage and maintain operation of facilities and help employees find what they need quickly.

Many facilities managers use a combination of tools including email, spreadsheets, and homegrown software to manage the maintenance and operation of facilities.

These tools may have been sufficient when facilities management focused on tactical operations, but today’s enterprise relies on facilities managers to help address corporate goals for sustainability, business continuity, operational efficiency, staff productivity, and cost control.

With ServiceNow Facilities Service management, facilities managers can manage their work, communication, and reporting in one central place.

Now every employee can easily find the people, places, and assets they need, freeing managers up to focus on improvements. 




Users can easily customize reports and dashboards in the Facilities Service Management application to meet specific requirements.

A simple and flexible reporting engine allows users to quickly generate and save reports directly from a list of records.

Users can right click within any list to generate bar charts and pie charts for instant analysis.

They can also define their own personal dashboards by simply dragging and dropping the gauges and reports to their homepage.

This process allows facilities managers to better understand space utilization, types of services used, and individual workloads handled by the facilities organization.

As a result, they can optimize resources, identify opportunities for preventive maintenance, and align facilities services and resources with company priorities. 


The Facilities Service Management application replaces legacy platforms and email or phone-based request systems with a single system of record that encompasses space management and facilities requests. 

The consolidated, standardized, and automated workflow improves efficiency, accountability, and service quality throughout the enterprise.

With a single view into facilities operations and services, facilities managers can track and report on KPIs, rapidly identify common and repeat issues, and deliver transparency into the performance of the facilities organization. 

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Additional information


ServiceNow, Quintica(Custimisation and Configuration)


Monthly per user


Desktop, Mobile


Windows, Linux, iOS, Android, Windows Phone








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