ServiceNow – Human Resource

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Case and Knowledge Management – Standardize the documentation, interaction, and fulfilment of employee inquiries and requests



Employee Service Center – provide a single place for employees to quickly and easily get all the HR services they need.



Enterprise Onboarding and Transitions – Easily automate onboarding and other employee lifecycle events that span multiple departments


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Provide Employees Quick and Easy Access to the HR Services They Need While Making HR More Efficient.

Today’s workforce expects consumer‑grade service experiences. With ServiceNow, you can make it easy for employees to be employees by providing fast, personalized, and ever‑improving levels of service, even for workflows that span beyond HR. Employee productivity and satisfaction will rise, and so will HR’s reputation.



Manage the Interactions Between HR and Employees
Make it easy for employees to get help, route cases to the best expert to resolve issues fast,

and use data generated by the system to continually improve HR services and operations.

Manage and Prioritize Work
Get a real-time, interactive view of all HR cases with the Visual Task Board.

Give leaders the ability to prioritize individual workloads to ensure efficient operation across

service delivery teams





Improve Service Efficiency – route cases to the appropriate subject matter expert to speed resolution.

Prioritize employee inquiries and requests based on you Service Level Agreements (SLAs) to assure an appropriate response.

Give employees a menu of service to choose from – and automate workflows associated with common requests





Make it Easy to Get Help
Employees can get access to HR services anytime from any device.

Responsive design allows employees to use mobile phones, tablet, or desktops and

to see the content perfectly fit any screen size. Employees can use the ‘Chat with HR’ link to ask a question in real time.

If employees can’t find the information they need or want additional help, they can open a case

without having to go to a separate system




Reduce Case Loads

Reduce the amount of inquires coming into HR by helping employees to quickly and easily

find relevant HR content and guidance with a Google style search bar.

Show employees popular search topics based on what they are typing with the

suggestive-text feature.

Serve up timely, relevant and targeted content for individual users based on their location,

role and job type


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Additional information


ServiceNow, Quintica(Custimisation and Configuration)


Monthly per user


Desktop, Mobile


Windows, Linux, iOS, Android, Windows Phone








Standard: $5 per HR user, Professional: $8 per HR user, Enterprise: $13 per HR user


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