Provide Employees Quick and Easy Access to the HR Services They Need While Making HR More Efficient.
Today’s workforce expects consumer‑grade service experiences. With ServiceNow, you can make it easy for employees to be employees by providing fast, personalized, and ever‑improving levels of service, even for workflows that span beyond HR. Employee productivity and satisfaction will rise, and so will HR’s reputation.
Manage the Interactions Between HR and Employees
Make it easy for employees to get help, route cases to the best expert to resolve issues fast,
and use data generated by the system to continually improve HR services and operations.
Manage and Prioritize Work
Get a real-time, interactive view of all HR cases with the Visual Task Board.
Give leaders the ability to prioritize individual workloads to ensure efficient operation across
service delivery teams
Improve Service Efficiency – route cases to the appropriate subject matter expert to speed resolution.
Prioritize employee inquiries and requests based on you Service Level Agreements (SLAs) to assure an appropriate response.
Give employees a menu of service to choose from – and automate workflows associated with common requests
Make it Easy to Get Help
Employees can get access to HR services anytime from any device.
Responsive design allows employees to use mobile phones, tablet, or desktops and
to see the content perfectly fit any screen size. Employees can use the ‘Chat with HR’ link to ask a question in real time.
If employees can’t find the information they need or want additional help, they can open a case
without having to go to a separate system
Reduce Case Loads
Reduce the amount of inquires coming into HR by helping employees to quickly and easily
find relevant HR content and guidance with a Google style search bar.
Show employees popular search topics based on what they are typing with the
Serve up timely, relevant and targeted content for individual users based on their location,
role and job type
Click here to go back to Catalog
Sorry no more offers available
There are no inquiries yet.