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ServiceNow – Operational Intelligence

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Capabilities/Applications

 

Operational Intelligence, added to ServiceNow Event Management, uses a range of advanced machine‑learning techniques for operational metrics to identify potential problems and prevent service outages. See infrastructure anomalies in real‑time before services fail, instead of waiting for monitoring tools to detect a failure after it happens.

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Description

ServiceNow® Operational Intelligence enables you to proactively analyze your IT infrastructure to spot issues and prevent service outages. It uses advanced machine‑learning techniques to analyze information about your IT infrastructure to automatically determine dynamic thresholds and identify anomalies that may indicate potential service outages.

Operational Intelligence, an enhancement to ServiceNow Event Management, is a key, preventive ingredient in a service‑centric, complete solution for eliminating service outages that includes proactively identifying service issues, pinpointing service outages, and automating remediation.

 

Out –of –Bound infrastructure metrics indicate potential issues.

See infrastructure anomalies in real‑time before services fail, instead of waiting for monitoring tools to detect a failure after it happens.

 

Detect Anomalies that may indicate service outages.

Identify infrastructure metrics with high out-of-bond values that indicates a given components may cause a failure or service outage.

Investigate anomalies by comparing metrics values across infrastructure items.

Automatically promote anomalies to become alerts for preventive action.

 

Create Custom views of infrastructure metrics to investigate issues.

Operational Intelligence, added to ServiceNow Event Management, uses a range of advanced machine‑learning techniques

for operational metrics to identify potential problems and prevent service outages.

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Additional information

POWERED BY

ServiceNow, Quintica(Custimisation and Configuration)

MONTHLY SUBSCRIPTION

Monthly per user

SUPPORTED INTERFACE

Desktop, Mobile

SUPPORTED OS

Windows, Linux, iOS, Android, Windows Phone

INTEGRATIONS

REST API, SOAP API, JavaScript API, OAuth2, CORS

TRIAL

YES

LICENCING

YES

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