Proactively Eliminate Service Outages and Manage Hybrid Clouds
Move IT operations from a reactive response team to a proactive business partner with ServiceNow® IT Operations Management. Gain visibility into your end‑to‑end business services by understanding the relationship with the underlying IT resources.
Improve availability by knowing your service health while reducing event noise and quickly pinpointing disruptions. Increase agility by automating IT processes and remediation actions keeping services healthy, and engage in a multi cloud strategy by providing enterprise‑ready self‑service capabilities to cloud users.
Manage end-to-end business services to gain insight into service health.
Leverage machine learning-driven analytics to reduce event noise by 99%.Identify the impact of change and quickly pinpoint root cause disruption enabling
prioritization to prevent outages.
Discover Hybrid Infrastructure Quickly
- Rapid, non-disruptive discovery with an agentless architecture
- Simple to configure and launch
- Software probes, sensors and patterns can be easily modified
- Automatically match discovered devices with existing Cis in the CMDB
- Map CI relationships
Get a clear picture of business services and the hybrid IT infrastructure underlying them,
without putting pen to paper.
Understand the Business Impact of Change
Determine how change management processes impact the availability of critical business services
by correlating the problems with recent change activities.
Quickly understand if a detected change is approved or not, if an approved change has been deployed correctly
and the potential cascading changes are required, prior to approving a change request.
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