ServiceNow® Orchestration increases enterprise agility by enabling IT to automate manual tasks involving systems and applications outside the ServiceNow environment. Orchestration ensures automation repeatability, security, and compliance. The solution is designed to provide immediate value with turnkey applications while providing IT the power to measure projected savings for new automation projects and report on orchestration ROI. Orchestration’s activity designer helps IT build a reusable library of activities without needing to write code. Because Orchestration is a familiar extension of ServiceNow’s workflow designer, it leverages the same skill set customers use for automation inside ServiceNow environments.
IT can build orchestration workflows by adding various combinations of pre-built orchestration activities for Linux, Unix, Windows, and cloud services and custom orchestration activities. Orchestration also includes the Password Reset and Client Software Distribution applications. As a part of the ServiceNow Platform, Orchestration leverages all the platform features, interconnected application processes, and single system of record in the ServiceNow enterprise IT cloud. With ServiceNow Orchestration, IT can improve operational IT efficiency, increase enterprise agility, and allocate more time and expertise to providing strategic value to the enterprise.
Orchestration Activities and Applications Orchestration activities are the building blocks of orchestration.
An activity performs a discrete task as part of a multi-step process.
Orchestration includes pre-built activities to interact with systems typically found in data centers and the cloud.
Customers can also use activity templates and a codeless activity designer to rapidly create orchestration activities, which may be centrally edited, moved between instances, and reused across multiple automation scenarios.
Orchestration use cases include end-user productivity, infrastructure automation, and business automation.
Turnkey solutions for user- provisioning, Client Software Distribution, and Password Reset ensure that new employees are productive on day one,
and quickly get access to the tools they need to get their job done.
Orchestration also provides solutions for infrastructure automation including network automation, and more.
It creates the foundation for business automation with key use cases,
such as managed file transfer and the ability to automate social media and customer onboarding. Orchestration provides the foundation for the ServiceNow Cloud Management application.
ServiceNow Platform Built on the ServiceNow Platform, Orchestration automatically leverages all platform capabilities,
interconnected processes across all applications, and the ServiceNow CMDB.
Customers can create custom orchestration applications using the ServiceNow Platform’s custom development tools.
They can automate multiple technology stacks on the same platform; integrate service-centric IT processes with data center automation;
and build automatic documentation, audit trails, and process standardization.
IT managers can use dashboards to manage IT projects and guide remediation.
End users can use mobile devices to request services from service catalogs with Orchestration automating behind the scenes fulfillment in minutes.
Client Software Distribution Application Client Software Distribution enables users to request client software from a
service catalog and automates the key processes and tasks associated with distributing software to requestors’ desktop and laptop computers.
The application integrates with ServiceNow IT Asset Management for licensing management,
catalog for entitlements, and Microsoft System Center Configuration Manager or other software distribution e
ngines for deploying software.
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