ServiceNow® Security Operations helps organizations connect security and IT teams, respond faster and more efficiently to threats, and get a definitive view of their security posture. It connects the workflow and systems management capabilities of the ServiceNow platform with security data from leading vendors to give your teams a single platform for response that can be shared between security and IT. With better visibility, pre-defined workflows, and automated threat intelligence enrichment, teams can respond more efficiently, reducing business risk.
The solution leverages the ServiceNow Configuration Management Database (CMDB) to map threats, security incidents, and vulnerabilities to business services and IT infrastructure. This mapping enables threat prioritization based on business impact, ensuring your security teams are focused on what is most critical to your business. In addition, visual business service maps show the dependencies of affected systems to minimize change requests and downtime. Because Security Operations is part of the greater ServiceNow platform, this CMDB is maintained by the entire organization, not just security.
The ServiceNow platform delivers additional enterprise capabilities that teams can leverage right away, such as built-in service level agreement (SLA) thresholds, skills based routing, notifications, advanced workflows, and live collaboration. The platform also isolates security events from the rest of the system, ensuring that sensitive security data remains confidential.