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ServiceNow – Software Asset Management

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Capabilities/Applications

 

Software Asset Management – Software Asset Management provides an extensive software library to ease the process of normalization. It allows you to leverage a powerful, automated reconciliation engine to provide up-to-date compliance positions for all software publishers, that are always available through mobile, interactive dashboards. Receive alerts of potential issues before they occur. 

 

Client Software Distribution – ServiceNow Client Software Distribution (CSD) builds on ServiceNow IT Service Management (ITSM) and Software Asset Management (SAM) to streamline end-user software requests such as Microsoft Project, Microsoft Visio, Adobe Acrobat Professional, Slack, and more through the ServiceNow self-service catalog. The solution manages automation of approvals, license procurement, entitlements, and software distribution. By building on top of SAM, customers ensure a single system of record for software license entitlement and governance. Additionally, managers and service desk operators can request that software be installed on behalf of other users. 

 

PA – ServiceNow® Performance Analytics enables organizations to seamlessly transform to a goal-oriented business culture with an easy-to-use, integrated application designed for reporting and analyzing business performance. Performance Analytics comes with more than 350 predefined KPIs for all major platform processes and includes mobile-enabled scorecards, responsive and interactive graphical dashboards, and powerful analytics that deliver insight into how to improve the quality of business services and processes. 

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Description

Software can represent more than 20% of IT budgets and managing it can be complicated. CIOs spend time worrying about several software vendor audits per year. At the same time, millions of dollars are being spent on underutilized licenses. Customers with point solutions that require integration or who manually consolidate spreadsheets face day‑to‑day business disruption caused by audits and are not able to reduce year‑over‑year software spend. 

ServiceNow Software Asset Management enables organizations to utilize a single system of action that helps them seamlessly transform from reactive software asset management practices to a proactive culture that is always audit ready and that optimizes license spend. 

 

 

 

Client Software distribution self – service catalog with multiple options for download and installation. 

Client Software Distribution is designed for any desktop management/software distribution tools.

With a robust extension framework, any backend tool can be used to leverage the common operating model in the ServiceNow system. CSD provides a turnkey solution for Microsoft System Center Configuration Manager. The extension framework makes it easy to expand the solution to support other distribution engines like Casper. 

   

 

 

Customizable executive dashboard showing performance against business goals  Point-and-click dashboards enable clear performance visualization and easy customization.

Executives and business service or process owners can use predefined dashboards, edit them, or create new ones simply by clicking on the graphical interface within ServiceNow.

Navigation is intuitive and familiar, using drop-down lists and tabs to bring up different dashboards. From a dashboard, business service owners can drill down into scorecards, breakdowns, and the underlying operational records, and use filters to interact with data and find meaningful patterns and trends.

Dashboards can be shared with groups or individuals, ensuring there is a single version of truth that can drive behavioral change.  

 

   

 

Software Asset Management provides an extensive software library to ease theprocess of normalization. It allows you to leverage a powerful, automated reconciliation engine to provide up-to-date compliance positions for all software publishers, that are always available through mobile, interactive dashboards. Receive alerts of potential issues before they occur.  Remediate non-compliance by streamlining software purchasing and revocation.

Take control of software spend and compliance at the source by leveraging the Service Catalog to automate the request and allocation processes. Reclaim unused software and ensure it is uninstalled from an end-user’s device.

With the real-time operational, financial, and compliance status of your software estate in a single platform, ServiceNow® can automate and push work to you

 

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Additional information

POWERED BY

ServiceNow, Quintica(Custimisation and Configuration)

MONTHLY SUBSCRIPTION

Monthly per user

SUPPORTED INTERFACE

Desktop, Mobile

SUPPORTED OS

Windows, Linux, iOS, Android, Windows Phone

INTEGRATIONS

REST API, SOAP API, JavaScript API, OAuth2, CORS

TRIAL

YES

LICENCING

YES

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