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ServiceNow – Enterprise

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Capabilities

  • IT Service Management
  • IT Operations Management
  • IT Business Management
  • Business Application Development
  • Performance Analytics
  • Service Catalog
  • Incident Management
  • Problem Management
  • Change Management
  • CMDB
  • Field Service Management
  • Asset Management
  • Customer Service Management
  • Security Operations Management
  • HR Service Management
  • Facilities Management
  • And more
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Description

 

 

 

 

IT Service Management

Deliver IT Service Management on a Single, Cloud-Based Platform Take control of difficult legacy processes and tools with ServiceNow software.

With this solution, your new service desk is up and running fast with built‑in ITIL best practices and guided setup.

An easy‑to‑use service portal makes it painless for end users to submit and track requests without making a call.

Prioritize and assign work with drag‑and‑drop Visual Task Boards. Gain control with complete IT service visibility, no infrastructure required

 

 

 

 

 

 

IT Operations Management

Proactively Eliminate Service Outages and Manage Hybrid Clouds

Move IT operations from a reactive response team to a proactive business partner with ServiceNow® IT Operations Management. Gain visibility into your end‑to‑end business services by understanding the relationship with the underlying IT resources.

Improve availability by knowing your service health while reducing event noise and quickly pinpointing disruptions. Increase agility by automating IT processes and remediation actions keeping services healthy, and engage in a multi cloud strategy by providing enterprise‑ready self‑service capabilities to cloud users.

 

 

 

 

 

IT Business Management

Proactively Eliminate Service Outages and Manage Hybrid Clouds

Move IT operations from a reactive response team to a proactive business partner with ServiceNow® IT Operations Management. Gain visibility into your end‑to‑end business services by understanding the relationship with the underlying IT resources.

Improve availability by knowing your service health while reducing event noise and quickly pinpointing disruptions.

Increase agility by automating IT processes and remediation actions keeping services healthy, and engage in a multi cloud strategy by providing enterprise‑ready self‑service capabilities to cloud users.

 

 

 

 

Security Operations

ServiceNow® Security Operations helps organizations connect security and IT teams, respond faster and more efficiently to threats, and get a definitive view of their security posture.

It connects the workflow and systems management capabilities of the ServiceNow platform with security data from leading vendors to give your teams a single platform for response that can be shared between security and IT.

With better visibility, pre-defined workflows, and automated threat intelligence enrichment, teams can respond more efficiently, reducing business risk.

 

 

 

 

Customer Service Management

ServiceNow Customer Service Management (CSM) goes beyond traditional customer service solutions to serve your

customers—consumers or businesses—faster and more effectively. It gives customers their choice of contact options with omni-channel engagement.

Customer issues are quickly routed to the appropriately skilled agents.

Using an online customer service portal, automate recurring requests, deliver solutions via a comprehensive knowledgebase, and provide customers with a Community of peers and experts.

 

 

 

Human Resource
Provide Employees Quick and Easy Access to the HR Services They Need While Making HR More Efficient.Today’s workforce expects consumer‑grade service experiences. With ServiceNow, you can make it easy for employees to be employees by providing fast, personalized, and ever‑improving levels of service, even for workflows that span beyond HR.Employee productivity and satisfaction will rise, and so will HR’s reputation.
 

 

Governance, Risk & Compliance

Governance, risk, and compliance is a constant concern for enterprises that must keep up with changes in the global regulatory environment and industry standards. As enterprises adopt new business models, establish new partner relationships, and deploy new technologies, they must also quickly assess the impact of these developments on their existing compliance obligations and risk posture.

 

 

 

Field Service Management

Providing efficient field service is critical to resolving issues faster and satisfying customers, but many obstacles exist. Challenges to delivering quality field service include varying skills necessary for different jobs, lack of on‑hand parts and components, scheduling travel time across large geographies, and delivering against service level agreements (SLAs). 

 

 

Software Asset Management

Software can represent more than 20% of IT budgets and managing it can be complicated. CIOs spend time worrying about several software vendor audits per year. At the same time, millions of dollars are being spent on underutilized licenses.

Customers with point solutions that require integration or who manually consolidate spreadsheets face day‑to‑day business disruption caused by audits and are not able to reduce year‑over‑year software spend

 

 

 

Facilities Service Management

Facilities requests are automatically assigned to designated facilities specialists or teams using configurable rules.

Integrated reporting provides insights into volume, types of requests, and individual workloads so that facilities teams can optimize resources, improve preventative maintenance cycles, align services with company priorities, and demonstrate impact to the business. 

 

 

 

 

Vendor Risk Management

ServiceNow Vendor Risk Management transforms the way you manage vendor risk through vital reporting of vendor risk and issues, a consistent assessment and remediation process, and automating assessment procedures.

It provides a means to facilitate stakeholder interactions, drive transparency and accountability, and effectively monitor vendor-related risks.

By aligning vendor risk management with overall enterprise risk management priorities, you can create a stronger enterprise risk posture. 

 

 

 

 

Enterprise Onboarding & Transitions

With ServiceNow® Enterprise Onboarding and Transitions, HR can now easily set up and manage employee lifecycle events across multiple departments on a single service delivery platform.

This application orchestrates and automates employee onboarding, offboarding, relocation, leaves of absence, and other processes that begin in HR but span multiple systems and departments such as IT, facilities, finance, and legal.

 

 

 

 

Event Management

ServiceNow Event Management reduces event noise generated by third-party monitoring tools, uses predictive machine-learning techniques to prevent outages, and creates actionable alerts that enable IT to eliminate service outages.

The application brings events captured by existing infrastructure monitoring tools into ServiceNow for consolidation, analysis, and act

 

 

 

 

Operational Intelligence

ServiceNow® Operational Intelligence enables you to proactively analyze your IT infrastructure to spot issues and prevent service outages.

It uses advanced machine‑learning techniques to analyze information about your IT infrastructure to automatically determine dynamic thresholds and identify anomalies that may indicate potential service outages.

 

 

 

 

Cloud Management

The ServiceNow Cloud Management advantage extends service excellence to your cloud operating model.

It creates an on-demand service environment that optimizes cloud utilization, drives down resource costs, and automates service requests, approvals, and the provisioning of cloud resource

 

 

 

 

Service Mapping

ServiceNow Service Mapping provides IT with visibility into the IT infrastructure that makes up business services.

It creates accurate service maps, based on infrastructure information in the ServiceNow Configuration Management Database (CMDB), that show the mix of applications, IT components, and cloud services that support a service and how they are related.

To enable IT to gain service visibility faster than manual approaches, it structures, streamlines, and centralizes service map deployment work.

 

 

 

Discovery

ServiceNow Discovery provides IT with visibility into IT infrastructure and its changes.

Specifically, Discovery uses agentless technology to discover physical and virtual devices such as laptops, desktops, servers (physical and virtual), switches, routers, storage, and applications, as well as the dependent relationships between them–both on premises and in public clouds like Amazon Web Services and Microsoft Azure.

It thereby keeps the ServiceNow Configuration Management Database (CMDB) current.

 

 

 

Orchestration

ServiceNow® Orchestration increases enterprise agility by enabling IT to automate manual tasks involving systems and applications outside the ServiceNow environment. Orchestration ensures automation repeatability, security, and compliance.

The solution is designed to provide immediate value with turnkey applications while providing IT the power to measure projected savings for new automation projects and report on orchestration ROI.

 

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Additional information

MONTHLY SUBSCRIPTION

Monthly per user

SUPPORTED INTERFACE

Desktop, Mobile

POWERED BY

SERVICENOW, Quintica(Custimisation and Configuration)

SUPPORTED OS

Windows, Linux, iOS, Android, Windows Phone

LICENCING

Yes

PRICING MODEL

Quote Based

INTEGRATIONS

REST API, SOAP API, JavaScript API, OAuth2, CORS

TRIAL

Yes

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